Terms of Service

General Information

Valmere Limited
Tompazi, 70
1055 Nicosia, Cyprus
VAT/Tax ID no.: CY60362029V
Phone: +31 624713702
Email: info+cosmetics@mr-stiff.com

Prices

At Valmere Limited, all prices are stated in EUR and include local VAT and taxes where applicable. We reserve the right to change prices from day to day without prior consent. All orders are subject to availability and items being in stock.

Payment

Valmere Limited accepts the following payment methods: VISA, Mastercard. The payment will only be debited from your account once the order is dispatched. All amounts are charged in EUR. We reserve the right to correct pricing errors and cancel orders for items that are out of stock or discontinued.

Delivery

See our Shipping Policy for full details on shipping areas, rates, carriers and estimated delivery times.

Right of Complaint (Warranty)

A 2-year right of complaint is granted in accordance with the laws of Cyprus. Our warranty applies to defects in material and/or workmanship. Depending on the specific situation, you may have the item repaired, exchanged, receive a refund, or a reduction in price.

The warranty does not cover defects or damage caused by incorrect handling or misuse of the product. You must notify us of the defect within a "reasonable time" after discovering it. Valmere Limited will cover return shipping costs to a reasonable extent for valid claims.

Return Address for Complaints: Valmere Limited, Tompazi, 70, 1055 Nicosia, Cyprus.

Right of Withdrawal

See our Refund Policy for the 14-day right of withdrawal and refund process.

Governing Law and Complaints

These terms and conditions are governed by the laws of Cyprus. If you have a complaint about a product, please contact us at info+cosmetics@mr-stiff.com. If we cannot reach a solution, EU residents may use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/.